Email on Apple devices (iPhone / iPad)


    What are my e-Mail settings?

    Please navigate to our mail settings tool, insert your Email address or domain name and you will be provided with the webmail URL for your e-Mail as well as the recommended settings as per example below:

    Your webmail: Please refer to mail settings
    Username: (john.doe should be your email, i.e. info)
    Password: Forgot Password? Direct Admin reset password here

    Should I use POP or IMAP?  We will always recommend IMAP with SSL enabled.

    Follow this link to setup an exchange account on your APPLE device or continue below to setup an IMAP account.
    1. Select SETTINGS from your iPhone App menu


    3. Select ADD ACCOUNT

    then click on OTHER


    The NEW ACCOUNT screen should appear blank

    Kindly complete the blank fields and click on NEXT.  Please insert your own account details

    4. On the New Account screen, preferably choose IMAP and enter the details for Name (e.g John Smith), eMail (e.g and Description (e.g

    5. Under Incoming Mail Server, enter details for Host Name (view your host name), User Name ( and your Password.
    Please note that the Outgoing Mail Server details should be the same as above, for Host Name (click here for host name), User Name ( and Password.
    Then click on Save / Next at the top right of the screen.

    6. The account should start verifying.

    7. This will then add your mail account and it will be listed under ACCOUNTS. Press the account name (e.g to configure further settings.

    8. Click the ADVANCED option.

    9. Please ensure that the INCOMING SERVER is set to “Server Port” 993 and “Use SSL” is ENABLED. Click on ACCOUNT (top left corner) to return to previous menu.

    10. Now select SMTP in order to access Outgoing settings.

    11. The Host Name should be “view your Host Name” while the OUTGOING SERVER is set to “Server Port” 465 and “Use SSL” enabled.

    12. Finally click DONE (Top right corner).

    Congratulations! Your mail account has been added to your Apple iPhone/iPad device.

    Please note:
    As a courtesy to our valued clients, we provide comprehensive installation details about how to use certain third-party products, such as Apple (IOS) and Samsung (Android), as well as Outlook and Mac, but we neither endorse, nor directly support any third-party products and therefore we are not responsible for the functionality, compatibility or reliability of these products. We are also not affiliated with, endorsed, or sponsored by any of these third party vendors.

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